The Steam Deck's most prominent issue for reparability is the battery, which other reviews noted can drain in less than 90 minutes when playing the most demanding games. My new deck works perfectly. They probably have a lot to handle and are still shipping orders at the same time, I expect some processing delay but I can feel the impatience 😬😊. negafy 256GB - Q1 • 1 yr. 0 timeout. Let your Steam Deck sit overnight until it has shut down on its own. invision2212 Oct 15, 2022 @ 3:52pm. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. I read many threads about people reviewing their unit, and I think something is wrong about mine. TekSone 512GB - Q4 • 8 mo. Steam Deck with serial number <S/N removed>, placed inside original carrying case. Ace-_Ventura •. 99 $ 9 . I spent a lot of time troubleshooting and trying my own solutions to avoid RMAing but the RMA procedure ended up being pretty good for me. You may have to briefly plug the charger in to get it to. Shutdown your deck. They just need to transfer the warranty to you if they registered it. My Steam Deck had an issue with the battery not charging past 53%. Seal the box well with packing tape and attach your shipping label to the box. ago. So basically I will have 3 choices:. Customers in these regions can reserve the Steam Deck here: steamdeck. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. Steam Deck 3. I'm waiting for Steam support reply, although I don't have much faith, honestly. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. Choose Battery storage mode, and confirm. 7. Fking. Valve might not actually fix your Deck and just send you a replacement instead. the RMA process is very slow, my deck arrived at Valve’s warehouse. r/SteamDeck. my advice for anyone reading this. Just wanted to point out some differences I have noticed between two Steam Decks. The Steam Deck should boot into the BIOS menu. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. Mar 31, 2020 149. When I restarted my deck, the physical buttons and joysticks were not responsive on the steam menu. invision2212 Oct 15, 2022 @ 3:52pm. Hold down the Volume+ button and press the power button. #2. ago. 1 year manufacturer warranty that covers defects. 2. how long have you waited to get your RMA? I. Apr 8 (AM): Steam Deck Posted. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. ago. So I notified Steam, who quickly sent me an RMA. - RMA process gets started on May 17th. So basically, every time you open the Deck, it loses. 1. Valve also confirmed that it has updated the Steam Deck product page. mcbwg Nov 20, 2022 @ 4:46pm. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Day 1 steam deck compared to my RMA replacement. I still have no update and waiting for a new unit to be shipped to me. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). Steam Support, Oliver Nog english is not my first. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. Have the RMA paperwork in the box as the first thing support would look at when opening it. Valve didn’t fix it, they sent me a whole new deck. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. Its companion button, on the bottom right, works normally no matter what. Screen spots w/ 512GB model - Not what I thought (my RMA experience) Before getting my SD, I had read all the stories about spots on the screen. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. April 26 (AM): Parcelforce Dispatch Notification. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Got my Steam Deck back from a second RMA in December. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. • 5 mo. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. At the time I got the deck, I assumed it was a steam in the material and ignored it. STEAM DECK RMA nightmare due to dying battery. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. 1. 15 hours ago · Steam Deck OLED announced (Better battery life, 7. We apologize for the inconvenience. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. Press Volume up and Power button just for a second. but nothing so far. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. how long have you waited to get your RMA? I. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. ) Re-insert or tighten the screws holding the motherboard. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Expect that the return will be confirmed next week. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. Eventually after trying all of their suggestions, my deck ended up in an infinite ite boot where the fans were going and the os never started. Hold down the Volume+ button and press the power button. This is the number of hours on full-fat gaming. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. FedEx delivered my unit to RMA warehouse 3/14. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. my Steam Deck stopped charging after connecting it to an USB Hub. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. ago. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. I still have no update and waiting for a new unit to be shipped to me. how long have you waited to get your RMA? I. Deck received 8/1 died that evening just downloading games no power at all. Unit arrived at warehouse (Netherlands) on April 4th. I still have no update and waiting for a new unit to be shipped to me. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. We don't have additional details to provide at this time. 1. Literally nothing happens when using them. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. I already contacted Steam Support so please don't comment telling me to do it. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. The Steam Deck should boot into the BIOS menu. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. Steam Deck > General Discussions > Topic Details. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. yeah, you should be able to. ago. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. 1TB NVMe SSD. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. Eaten By A Dream. My fan RPM is above. 5/23 - FedEx delivered the RMA to Valve. I still have no update and waiting for a new unit to be shipped to me. Go down to Hardware section and select Model/Serial Numbers. They received my steam deck today. my Steam Deck stopped charging after connecting it to an USB Hub. EU 512GB 18. The replacement module from ifixit comes with the new sticks already on it. Steam Deck OLED announced (Better battery life, 7. Now they request very personal information like full phone number and address. ago. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. . and than you have to wait 2-4 Business day to get the shipping information. That is completely unacceptable as far as I'm concerned. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. Add a Comment. If your device is out of warranty, the company will offer to fix it up. ago. I still have no update and waiting for a new unit to be shipped to me. I already contacted Steam Support so please don't comment telling me to do it. 3. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck broken after SSD change. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. AutoModerator • Additional comment actions. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. In some regions, you will also need to attach other documentation. iFixIt can get me parts overnight, and the repairs are less than an hour. Enter bios on power on (power + Vol+) with power supplier disconnected. 27/07-Steam deck crashed and refused to show anything other than a black screen. The console is at 50-55C, so nowhere near throttling. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. I have returned 3 steam decks now. Jacob99200 • 1 yr. Honestly though, yes it’s valve, decent warranty and returns policy. Here’s a video I found:. It was transported using UPS and picked up Monday after that, only for it to return yesterday. You're without your Steam Deck until the replacement/repaired unit arrives. It was delivered and signed for. Took about 2 weeks after I sent back my deck to get a new one. Unit arrived at warehouse (Netherlands) on April 4th. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Premium anti-glare etched glass. Apr 7 (PM): Support Initiate RMA Process. #2. New Steam Deck arrived that Saturday 1/7. TR4N5C3ND3NT • 23 hr. ) Open the Steam Deck rear casing. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. . Go down and select System. When I went to lower the price eBay told me to list it at $940 because that was the average going price. thoughtsofspeaking Jul 20, 2022 @ 10:53am. Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. At the time I got the deck, I assumed it was a steam in the material and ignored it. I was looking into the same. 3 days later the steam deck arrived. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. even though ur deck is 99%, its not 100%. It's doubtful steam will RMA as it was damaged by you . 07. YMMV : r/SteamDeck. Unit arrived at warehouse (Netherlands) on April 4th. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. . The entire process, from filing a support ticket, to sending your Deck, to getting. Results for "RMA" < 1 2 3. sure if you rebuy, you go back to the end and wait another year. Received UPS shipping return label on Monday - shipped it the same day. If you'd like to attach a file or screenshot to. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). We are unable to modify the RMA at this time as it has already been processed. Buy it with a credit card that gives you an extra 1 year warranty. . I still have no update and waiting for a new unit to be shipped to me. 7. They got the Steam Deck within 2 days on Wednesday. Valve employees have hinted at a potential Steam Deck 2 launch in late 2025 or 2026. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. Immediately I noticed the left trigger was mushy. • 2 yr. Not at the moment. Such as with monitors, it can differ slightly from others of the same model. Haptic motors are in phones. You may be required to pay additional shipping costs. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. Bad RMA experience - UK. Include the following items inside the box: RMA instruction sheet, bar code up. if the first one is defective, id rather give them a year to. maybe you could have them send you a new right joystick module rather. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. : (. I still have no update and waiting for a new unit to be shipped to me. 5. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Go back into haptics settings and set them both back to 5 and then turn off the haptics completely using the toggle switch. Literally nothing happens when using them. . October 14th - Just collected my Steamdeck from the UPS. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Same, just got my third RMA yesterday and it's still having issue. I still have no update and waiting for a new unit to be shipped to me. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. It specifies when you can anticipate finalizing your order if you put down a $5 deposit. Steam initiated an RMA. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. I had an issue with 512GB Steam Deck where L3 button was not registering. I can plug it into an external monitor and get a display on that monitor, with this I tried to reimage, format, change battery settings (screen brightness, turning of dimming feature etc) but. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. Got the RMA, sent the device off. Got it back and it also has a stuck pixel. Video/photograph and record everything prior to sending in your deck for any RMA work. Not necessarily, no. Every time you take apart that silver sticker, it gets worse. It basically made the console useless. Step 1: Open up the steam deck by removing all 8 screws. Yes, for the record I have tried rubbing alcohol. how long have you waited to get your RMA? I. Print the shipping label and place it on the exterior of the box. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Using the D-Pad and A to select, navigate to "Setup Utility". me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. 04. Within the BIOS, use the D-Pad to navigate and the A button to select. Go down and select System. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. sure if you rebuy, you go back to the end and wait another year. Mine booted up instantly, no issues. Choose Battery storage mode, and confirm. my Steam Deck stopped charging after connecting it to an USB Hub. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. kiwii4k • 1 day ago. I’m documenting this in case you’re curious how long it takes to. Video/photograph and record everything prior to sending in your deck for any RMA work. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. how long have you waited to get your RMA? I. largelylegit. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. Remember there are a lot of people sending support tickets so it will take a bit to respond to them all. I know burn in takes extreme scenarios. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. RMA time . But after a couple of weeks the power button became less and less responsive. The Steam Deck is on its way to Valve, I'm from Austria by the way. When I went to lower the price eBay told me to list it at $940 because that was the average going price. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. the first steam deck had a faulty fan which made a rumbly. Get appMar 4, 2022, 2:01 PM PST. We'll see. Theoretically, no you can't RMA a device that you destroyed with water. They were difficult months indeed. First time builder. Charger, deck, case, microfiber, etc. - My download speed is perfectly fine. You may have to briefly plug the charger in to get it to. It's like any other product or store you have ever bought anywhere. beebacked • 1 yr. 14 day buyers remorse return policy. Expensive_Average305. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. So I received my new deck, and at first glance everything appeared fine. Steam initiated an RMA. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. Help is also available if you can't log in, need to reset your. Steam shipped replacement 11/05/2022 Will update on if it's a new. Total time was about 2 weeks. March 17, 2023. 30: New steam deck is sent to me (too bad they use GLS again). [deleted]Very impressed with Steams RMA so far. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. Great service! Since everything was closed, I took it in on Monday and got it shipped off. Did they send you a new one or fixed the unit that was sent in? nicho_de_terible • 256GB • 10 mo. 9,031. Steam initiated an RMA. great. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. 1280 x 800 HDR OLED display. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). 1. Hi Friends. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. " "We're happy to announce that Steam Decks will start shipping in Japan, South. 3. Steam initiated an RMA. It's been a total of 10 working days Today, 9th of November - I receive my deck back. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. They sent me an rma shipping print on the 28th of november. So, I RMAed it and got it repaired. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. 50Whr battery; 3-12 hrs of gameplay (content. Steam Deck Steam Gaming. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. I can still repro the issue : (. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. I had a RMA a TV and it was 3. We apologize for the inconvenience. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. 30/03 -> Valve sent me a new Steam Deck. Uh oh lmao. • 2 yr. sawsac 64GB • 1 yr. Yes, my timeline: RMA sent to FedEx 3/8. Apr 22, 2002. My fan RPM is above. PC parts and laptop manufacturers allow you to open up the laptop and replace things like the ram, storage or battery without voiding the warranty. Snipperflipper Apr 13, 2022 @ 8:52am. Steam Deck OLED Available Now! Make Your OLED Dreams Come True!. I have returned 3 steam decks now. Probably depends on your region and the amount of other RMAs though. Steam initiated an RMA. All Discussions Artwork Videos News Guides Reviews. ago. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. my Steam Deck stopped charging after connecting it to an USB Hub. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than. Valve already has. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. So basically I will have 3 choices:. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. * Now here is where we are going to deviate a bit from the steam support advice.